To attach documents from the Document Library to the email template, click .

You can attach multiple files to the template from the Document Library. If you want to attach files from your system, you must first upload them to the Document Library.

You can attach only published files from the Document Library. You cannot select internal or draft files to attach to the template. When you attach an internal or draft file, a message is displayed that an internal or draft file cannot be shared, and the file is removed from the email. You can search for the documents in the Document Library by using the Advanced search options.

Any duplicate attachments are removed from the email when a case agent uses the email template. If the files that are attached in the email template are removed from the Document Library, the files are also removed from the email.