Applying a change template to an existing change request - Documentation for BMC Helix ITSM: Change Management 21.02
Owen Barnes
On the Change Template Selection dialog box, click View to examine the contents of a change template.
The template appears in read-only mode. Viewing a template enables you to see its relationship, its task and task group templates, and other important features. You cannot create, modify, or delete change templates in the Change Management application; you can only view them. You must use the Application Administration console to create, modify, or delete change templates. Besides change managers, users with Infrastructure Change Master and Change Config permissions can create, modify, and delete change templates. Any member of your support group can modify change templates for that group. For more information, see Configuring templates .
Important
By default the Change Type and Uses Phases fields are not displayed. To view these fields, users can select these values from the Preferences > Add column menu.