Make sure that Kerberos authentication is turned off in Flexera. The Flexera connector does not support Kerberos. Only NTLM authentication is supported.

Note: Before deploying the BMC Digital Workplace Catalog with the Flexera connector, turn off Negotiate authentication (only leave NTLM authentication) in Internet Information Services (IIS) on the Flexera server.

 Follow the steps below to configure:

1. Go to .
2. Create a new Flexera Connection by clicking New Connection.
   
   
3. Configure the Flexera Connector by using the URL format, .
    → For example,

    

    
4. Click Save and Test Connection.

If there is still an issue, enable wire logs on the BMC Digital Workplace Server/POD to see what traffic is being sent to Flexera and make sure that the URL is getting built correctly.

1. Add the following to the logback_server.xml file (at the end):
   

   <logger name="org.apache.http.wire" level="DEBUG">

            <appender-ref ref="BUNDLE"/>

         </logger

2. Save the file.
3. Restart the BMC Digital Workplace Catalog Service.
4. Get the file while configuring the Flexera Connector.
5.  Contact BMC Support by raising a Support Case and send the log file for reference.