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Enabling users to reassign approvals - Documentation for BMC Helix Digital Workplace Advanced 21.05

Writer Emma Terry

As an administrator of Action Request System (AR System), you can enable the reassigning of approvals so that end users can reassign their business request to other approvers. 

Types of approvals that can be reassigned

The reassigning approvals feature is supported for all types of requests, except the following requests:

  • Business requests that are automatically delegated to alternate approvers.
  • Approval requests from BMC Helix Business Workflows.
  • Approval requests for bundled services.
    End users can reassign services one by one in a bundle. They cannot reassign all services in a bundle to a single approver at one time.
  • Approval requests for services added to the cart.
    Business users can reassign services one by one in the cart. They cannot reassign all services in the cart to a single approver at one time.