Defining a package - Documentation for Remedy Action Request System 18.08
Liam Parker
The Application object allows you to deploy templates such as, Incident template, Change template, and task template efficiently and reliably across environments. You can also deploy a custom application using this content type.
For example, if you have a task or a task group template on your AR Server then you can relate that task template or task group template with any application, such as Change Management or Incident Management.
Application object offers the following options:
Task template or task group template
Incident template
Change template
Work Order template
Custom application
Service Targets
For information about adding an out-of-the-box Application Object to a package, see Add an application object to a package.