UpdateProduct behavior in versions earlier than 23.3Product behavior in version 23.3

BMC Helix Cognitive Automation renamed to AI Service Management (Categorization and Classification).

Leverage cognitive capabilities and automate manual tasks in an application by using BMC Helix Cognitive Automation. 

BMC Helix Cognitive Automation is renamed to AI Service Management (Categorization and Classification).

This name change will be updated on all documentation pages. If you have bookmarked these pages, you must update them with the new links.

For more information, see Leveraging cognitive capabilities in your application.

The password policy is applied on the password created for the new userThe password policy is not applicable when an administrator creates password for a new user.

To enhance the security of your environment, an administrator must follow the password policy while creating the password for a new user. 

The password policy is enforced in either of the following scenarios:

• When you select the Enforce Policy and Restrictions check box on the User Password Management Configuration form.
  The following screenshot shows the User Password Management Configuration form:
  
• In Centralized Configuration, you set the Enforce-Password-Policy parameter under the com.bmc.arsys.server.shared component to T.

For more information, see Forcing users to change their passwords.

Right-click an action button to open the view in a new window.When you right-click an action button, the option to open the view in a new window is not available.

When you right-click an action button, you gain the ability to open the view in a new window. This feature provides a convenient and efficient way for users to access content without disrupting their ongoing browsing activities.

Use record definitions to find information about folders and subfolders created in BMC Helix Knowledge Management by ComAround.

In BMC Helix Innovation Studio, administrators couldn't find information about folders and subfolders created in BMC Helix Knowledge Management by ComAround.

Administrators can use the following record definitions to find information about folders and subfolders created in BMC Helix Knowledge Management by ComAround during the knowledge base synchronization:

• Migration folder mapping—Find information about the created folders. 
• Migration Folder Child Hierarchy— Find information about the created subfolders and migrated knowledge articles.

For more information, see Synchronizing the knowledge bases.

Migrated article links point to articles in BMC Helix Knowledge Management by ComAround

In knowledge articles synchronized with BMC Helix Knowledge Management by ComAround, the links to other articles redirected users outside of BMC Helix Knowledge Management by ComAround and back to a BMC application, from where the articles were migrated. 

In knowledge articles synchronized with BMC Helix Knowledge Management by ComAround, the links to other articles redirect users to the corresponding knowledge articles in BMC Helix Knowledge Management by ComAround.

Ability to define the socket timeout for calls other than the search and delete operations

NA

To avoid wait intervals, use the ElasticSearch-Normal-Timeout parameter in Centralized Configuration to define the socket timeout for the following operations:

• Bulk entry
• Create entry
• Create index wrapper
• Delete entry
• Delete field request
• Delete index wrapper
• Get count
• Get index
• Set entry

For more information about the ElasticSearch-Normal-Timeout parameter, see Configuration settings E-M.

Ability to view HTML source when displaying rich text

You cannot view the HTML source in a rich-text enabled field.

In rich text fields, click Source to view the HTML source of the rich text.

Loader icon when viewing tables in PWA screens.

Application users did not see a loader icon when tables were loading. 

Application users see a loader icon whenever tables are loading.

Ability to define how the search engine will match the search terms in a named list and display the results.

When you type in a field associated with a named list, the search engine displays all the values containing that character. Selecting the required value from the list might be difficult if there are too many records.

In a named list, you can define the search behavior to display the results that start with or match the search term. The search results are refined, and only the values that match the criterion are displayed. 

For more information, see Facilitating data entry through named lists.

Ability to specify cache disk space and heap memory for Email Engine

Email Engine fetches user data from the database with every request, causing performance issues.

Specify the cache disk space and heap memory for Email Engine by using the following Centralized Configuration parameters:

• com.bmc.arsys.emaildaemon.CacheDiskSizeInMB
• com.bmc.arsys.emaildaemon.CacheOnHeapSizeInMB

Setting these parameters reduces the number of database requests, thus improving the overall Email Engine performance.

For more information about these parameters, seeConfiguration settings C-D.